Last updated: August 28, 2026
Bali Exotic Trip respects your privacy and is committed to protecting the personal information you provide when using our website or booking our services.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
By using our website or making a booking with Bali Exotic Trip, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Bali Exotic Trip provides private tours, customized tours, activities, sightseeing experiences, and transportation services in Bali, Indonesia.
Bali Exotic Trip
Jln. Gunung Himalaya 1c No. 77 Denpasar Utara
Denpasar, Bali, Indonesia
WhatsApp: +62 822-3682-4406
Email: astrodeaquario@gmail.com
2. Information We Collect
When you make a booking, contact us, or use our website, we may collect information such as:
- Full name
- Email address
- Phone or WhatsApp number
- Number of travellers
- Tour date
- Hotel or pickup location
- Booking details
- Special requests
- Information you provide when communicating with us
- Payment-related information necessary to process or confirm a booking
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate usage information
- Cookies and similar technologies
3. How We Use Your Information
We use personal information for legitimate business purposes, including to:
- Process and manage bookings;
- Confirm reservations;
- Communicate with customers;
- Arrange tours, transportation, and activities;
- Arrange hotel pickup and drop-off;
- Respond to questions and requests;
- Process or confirm payments;
- Send booking-related information;
- Handle cancellations and rescheduling;
- Improve our website and services;
- Prevent fraud, misuse, or security problems;
- Comply with applicable legal obligations.
We do not collect personal information for purposes unrelated to our business without an appropriate reason or legal basis.
4. Communication Through WhatsApp
If you choose to contact Bali Exotic Trip through WhatsApp, we may use the information you provide to communicate with you about your inquiry or booking.
This may include:
- Booking confirmations
- Pickup information
- Tour details
- Changes to your reservation
- Questions about your booking
- Customer support
WhatsApp is operated by a third-party company and is subject to its own privacy policies and terms.
5. Payment Information
When you make an online payment, payment information may be processed by the payment provider available through our website.
Bali Exotic Trip does not intend to store complete payment card information on our own website where such information is handled directly by the payment provider.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
6. Sharing Your Information
We may share necessary information with trusted service providers when it is required to provide the service you have booked.
For example, information may be shared with:
- Drivers
- Tour guides
- Activity providers
- Transportation providers
- Hotels or accommodation-related service providers when necessary
- Payment providers
- Website and hosting providers
- Communication or technology service providers
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose information where required by applicable law, legal process, or a legitimate request from a government authority.
7. Third-Party Services
Our website may use third-party services to operate the booking system, process payments, provide analytics, communicate with customers, or improve website functionality.
These third-party providers may process certain information according to their own privacy policies.
Bali Exotic Trip does not control the privacy practices of independent third parties.
We recommend reviewing the privacy policies of third-party services when appropriate.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information and understand how visitors use the website.
We may use cookies to:
- Keep the website functioning correctly;
- Remember preferences;
- Support the booking process;
- Understand website usage;
- Improve website performance;
- Support security.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website or booking functions.
9. Analytics
We may use website analytics tools to understand how visitors use our website.
Analytics information may include pages visited, approximate location, device information, browser information, and website interaction data.
This information helps us understand website performance and improve the customer experience.
10. Marketing Communications
We may occasionally send promotional or marketing communications when we have an appropriate reason to do so.
Where required, customers may opt out of non-essential marketing communications.
Booking-related communications, such as confirmation messages, pickup information, payment information, and important changes to a reservation, may still be sent because they are necessary to provide the requested service.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted over the internet.
12. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Managing bookings;
- Providing customer support;
- Maintaining business records;
- Resolving disputes;
- Meeting legal or accounting requirements;
- Protecting our business and customers.
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information.
These may include the right to:
- Ask what personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information where legally permitted;
- Ask about how your information is being used;
- Withdraw consent where processing is based on consent;
- Object to certain uses of your information.
To make a privacy-related request, please contact us using the details below.
We may need to verify your identity before responding to certain requests.
14. Children’s Privacy
Our website is intended for general travel customers.
We do not knowingly collect personal information from children for independent use of our services.
Where children participate in a tour, booking and personal information should be provided by a parent, guardian, or responsible adult.
15. International Visitors
Bali Exotic Trip serves customers from different countries.
As a result, personal information provided by customers may be processed in Indonesia or by service providers located in other countries.
Where appropriate, we take reasonable steps to ensure that information is handled securely and for legitimate business purposes.
16. Links to Other Websites
Our website may contain links to third-party websites.
These websites may include booking platforms, activity providers, payment services, social media platforms, or other travel-related services.
Bali Exotic Trip is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.
The latest version will always be published on this page.
The date shown at the top of this Privacy Policy indicates when it was last updated.
18. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Bali Exotic Trip
Jln. Gunung Himalaya 1c No. 77 Denpasar Utara
Denpasar, Bali, Indonesia
WhatsApp: +62 822-3682-4406
Email: astrodeaquario@gmail.com