✅ 1. Booking Confirmation
- Bookings are confirmed without upfront payment.
- A valid ID and payment method must be provided to secure the reservation.
✅ 2. Payment After Experience
- Full payment must be made immediately after the tour or activity ends.
- Payment can be made in cash.
✅ 3. Accepted Payment Methods
- Customers can choose from the following: cash or local bank transfer.
- The payment method must be confirmed during booking.
✅ 4. No Deposit Required
- No deposit is required at the time of booking.
- However, customers must agree to the cancellation and no-show policies to secure the booking.
✅ 5. Customer Responsibility
- The customer agrees to complete full payment after the service.
- Failure to pay may result in legal action or a ban from future bookings.
✅ 6. Cancellation Policy
- Free cancellation is allowed up to 24 hours/days before the scheduled tour.
- Cancellations on the same day or failure to show up will incur the full cost of the tour.
✅ 7. No-Show Policy
- If the customer does not show up for the tour, they will be charged 100% of the tour cost.
- Payment must still be made, even if the service was not used due to the customer’s fault.
✅ 8. Rescheduling
- Rescheduling is allowed up to 24 hours before the tour starts, subject to availability.
- Late rescheduling requests may be treated as cancellations.
✅ 9. Tour Provider’s Right to Cancel
- The provider reserves the right to cancel or reschedule due to weather, safety, or operational reasons.
- No payment will be required if the tour is canceled by the provider and cannot be rescheduled.
✅ 10. Group Bookings
- For group tours, the person booking is responsible for full payment on behalf of all participants.
- Changes to group size must be communicated 24 hours before the tour.
✅ 11. Force Majeure
- In case of natural disasters, government restrictions, or other uncontrollable events, the tour may be canceled without penalty.
- No payment will be collected if the experience is not delivered.
✅ 12. Dispute Resolution
- Any disputes about service quality or payment must be raised immediately after the tour ends.
- The provider will attempt to resolve disputes before final payment is collected.
✅ 13. Proof of Service
- The customer acknowledges that by participating in the tour or activity, they accept the service was delivered.
- Photos, attendance logs, or signed forms may be used as proof of completion.
✅ 14. Late Payment
- Payment must be completed before the customer departs from the tour location.
- Failure to pay on time may result in additional fees or legal collection.
✅ 15. Agreement to Terms
- By booking the tour with the “Pay After Experience” option, the customer agrees to all above terms.
- A digital or physical signature may be required as proof of agreement.